Ramp handling and baggage
We are specialists in the time-critical process of meeting, preparing and dispatching aircraft. Our ground teams around the world turn 1.3 million aircraft every year and year and they all take immense pride in the exceptional standards they set. Our total commitment to safety, best practice and clear working processes, coupled with substantial investment in the skills and well-being of our people, ensures that we operate like a well-oiled machine.
- Specialist planning and allocation systems
- Investment in green, performance boosting GSE
- Industry leading risk management
De-icing
We are de-icing specialists, and always ensure that our people and equipment are in the right place at the right time. That means always being a step ahead of the weather. We spray more than 41,000 aircraft with 15 million litres of de-icing fluid annually to ensure that our airline customers can maintain their schedule no matter what the climate throws at them.
- Innovative de-icing technology
- 200+ de-icing rigs
Passenger handling
Most people find flying stressful at the best of times. We understand this and recognise the importance of first-rate customer service throughout every passenger’s journey. Our agents are often the passenger’s first connection with their chosen airline and we understand the importance of first impressions. Our teams provide friendly and efficient services tailored to smooth every passenger’s journey from check-in to boarding at more than 120 locations worldwide.
- Through check-in to boarding
- Experts in multiple DCS systems
Cabin presentation
From short–turn cleaning solutions, premium cabin presentation services to deep cleaning programmes, we are experts in ensuring that aircraft are always a safe and welcoming environment for both staff and passengers.
- Short turn cleaning solutions
- Premium cabin presentation
- Deep cleaning programmes